1. Before Your Appointment
Please fill out our comprehensive questionnaire (download the new patient forms here) about every aspect of your health, from current issues, to the state of your oral health, your diet and exercise routine, previous health problems and surgeries. This in-depth history will be reviewed by your practitioner when you first meet, and will provide them with a good overall picture of your state of health. It may also help indicate areas of potential underlying causes of illnesses you may have.
2. Arrive 30 minutes early for your appointment. Here’s why…
The doctor is usually booked back to back with patients who are coming from out of town and from other parts of the world, so it’s important that we be mindful of people’s time. If a patient is late, it can set off a chain of events that affects every other patient and could make it so that patients later in the day miss their appointments entirely. If you arrive so late, that even a shorter appointment isn’t a viable option, you will, unfortunately, forfeit your initial consulation fee and would be required to pay for another appointment. We are unable to refund your original appointment fee.
So our policy is that you will be scheduled with the doctor during a particular time slot. If you are late for your appointment, you will diminish the amount of time the doctor gets to spend with you and may not receive your full hour appointment. The takeaway: plan to arrive 30 minutes early for your appointment.
3. Plan To Be At Our Clinic For 3.5 Hrs In Total On First Appointment.
At your first visit, you will be at our clinic for 3 to 3½ hours. This allows sufficient time for your initial paperwork and intake forms, triage to be completed, a one-hour appointment with the practitioner, time afterward to review your program with the service consultant and time for any diagnostic or lab testing, if ordered and desired.
Your visit with the practitioner will take about an hour which allows them to conduct a really thorough evaluation. They will discuss the reasons for your visit and will then set about identifying the potential underlying cause(s) of your problems.
When the evaluation is complete, your practitioner will explain their findings and describe how they can be handled using a variety of our treatment regimens and protocols.
When your office visit with the doctor is complete, the Patient Services Coordinator will review the doctor’s program with you, answer any questions you may have and direct you to the Scheduler to schedule your follow–up visit.
Cancellation Rescheduling Policy
If you are unable to make your appointment, you must provide (3) three business days’ notice in order to have the option to reschedule your appointment without forfeiting the initial consultation fee that was paid to secure the appointment. With three business days’ notice, we will happily reschedule your appointment.
To reschedule your appointment, you must call in and speak with a New Patient Scheduler. We do not allow rescheduling over email or website messages.
Cancelling Your Appointment
Due to the demand to see the doctors and the fact their time is very valuable, if you reserve an appointment and later decide to cancel it, your initial consultation fee will not be refunded.
We Do Not Accept Insurance or Medicare
We do not accept insurance or Medicare. Some insurance carriers may cover some of the medical services and lab tests that are ordered for you and we can provide receipts of services performed for you to submit to a third-party biller. Please be aware that many of the proprietary and cutting edge lab tests we perform are not covered by traditional health insurance.
We do accept Care Credit and you can apply directly here